{"id":3440,"date":"2022-02-21T12:28:59","date_gmt":"2022-02-21T11:28:59","guid":{"rendered":"https:\/\/www.precura.be\/soumettre-une-plainte\/"},"modified":"2024-05-06T17:10:36","modified_gmt":"2024-05-06T15:10:36","slug":"soumettre-une-plainte","status":"publish","type":"page","link":"https:\/\/www.precura.be\/fr\/soumettre-une-plainte\/","title":{"rendered":"D\u00e9p\u00f4t d&rsquo;une plainte pr\u00e9cura"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; fullwidth=\u00a0\u00bbon\u00a0\u00bb disabled_on=\u00a0\u00bbon|on|on\u00a0\u00bb admin_label=\u00a0\u00bbHeader-image\u00a0\u00bb module_id=\u00a0\u00bbtop-image\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb disabled=\u00a0\u00bbon\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_fullwidth_image src=\u00a0\u00bbhttps:\/\/www.precura.be\/wp-content\/uploads\/2021\/10\/shutterstock_1813838696-scaled.jpg\u00a0\u00bb alt=\u00a0\u00bbBienvenue \u00e0 precura. Votre partenaire en mati\u00e8re de revenu garanti\u00a0\u00bb title_text=\u00a0\u00bbBienvenue \u00e0 precura. Votre partenaire en mati\u00e8re de revenu garanti\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; disabled_on=\u00a0\u00bbon|on|on\u00a0\u00bb admin_label=\u00a0\u00bbSub-header-box\u00a0\u00bb module_id=\u00a0\u00bbtop-block\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; background_color=\u00a0\u00bbrgba(0,0,0,0)\u00a0\u00bb custom_margin=\u00a0\u00bb-200px||||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb-100px||||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb-75px||||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb disabled=\u00a0\u00bbon\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_row module_class=\u00a0\u00bbgradient\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; width_tablet=\u00a0\u00bb85%\u00a0\u00bb width_phone=\u00a0\u00bb\u00a0\u00bb width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb custom_padding=\u00a0\u00bb0px|0px|0px|0px|false|false\u00a0\u00bb custom_css_main_element=\u00a0\u00bbborder-radius: 25px;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; text_font_size=\u00a0\u00bb16px\u00a0\u00bb header_font=\u00a0\u00bb|700|||||||\u00a0\u00bb header_font_size=\u00a0\u00bb20px\u00a0\u00bb background_color=\u00a0\u00bb#ffffff\u00a0\u00bb custom_margin=\u00a0\u00bb-20px|-20px|20px|20px|false|false\u00a0\u00bb custom_padding=\u00a0\u00bb50px|50px|30px|50px|false|false\u00a0\u00bb border_radii=\u00a0\u00bbon|25px|25px|25px|25px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#D4D4D4&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h1>Bienvenue \u00e0 precura. Votre partenaire en mati\u00e8re de revenu garanti<\/h1>\n<p>Precura est votre expert de confiance et d&rsquo;exp\u00e9rience en mati\u00e8re d&rsquo;assurance collective, d&rsquo;assurance individuelle et de revenu garanti.<br \/> De quoi profiter d\u2019une tranquillit\u00e9 financi\u00e8re tout au long de votre carri\u00e8re.<\/p>\n<p><a class=\"et_pb_button et_pb_button_0 et_pb_bg_layout_light\" href=\"\/fr\/nos-produits\/\">D\u00e9couvrez nos polices d&rsquo;assurance sur mesure<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbtext-block\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; header_2_font=\u00a0\u00bb|700|||||||\u00a0\u00bb header_2_font_size=\u00a0\u00bb20px\u00a0\u00bb width=\u00a0\u00bb60%\u00a0\u00bb width_tablet=\u00a0\u00bb100%\u00a0\u00bb width_phone=\u00a0\u00bb\u00a0\u00bb width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb custom_padding=\u00a0\u00bb|||70px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|||0px|false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2>Proc\u00e9dure de recours<\/h2>\n<p>La gestion de votre dossier rencontre des difficult\u00e9s et vous ne trouvez pas de solution avec l\u2019un de nos collaborateurs ? Contactez le service de gestion des plaintes de precura.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; header_2_font=\u00a0\u00bb|700|||||||\u00a0\u00bb header_2_font_size=\u00a0\u00bb20px\u00a0\u00bb width=\u00a0\u00bb60%\u00a0\u00bb width_tablet=\u00a0\u00bb100%\u00a0\u00bb width_phone=\u00a0\u00bb\u00a0\u00bb width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb custom_padding=\u00a0\u00bb|||70px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|||0px|false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><strong>Par courrier<\/strong><\/p>\n<p>A l\u2019attention du service des plaintes<br \/>Romeinsesteenweg 564A, 1853 Grimbergen (Strombeek-Bever)<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; header_2_font=\u00a0\u00bb|700|||||||\u00a0\u00bb header_2_font_size=\u00a0\u00bb20px\u00a0\u00bb width=\u00a0\u00bb60%\u00a0\u00bb width_tablet=\u00a0\u00bb100%\u00a0\u00bb width_phone=\u00a0\u00bb\u00a0\u00bb width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb custom_padding=\u00a0\u00bb|||70px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|||0px|false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<strong>Par t\u00e9l\u00e9phone les jours ouvrables<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">02 304 11 08<\/span><\/p>\n<p><a class=\"et_pb_button et_pb_button_0 et_pb_bg_layout_light\" href=\"#contact\">En remplissant le formulaire de r\u00e9clamation ici<\/a>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; header_2_font=\u00a0\u00bb|700|||||||\u00a0\u00bb header_2_font_size=\u00a0\u00bb20px\u00a0\u00bb width=\u00a0\u00bb60%\u00a0\u00bb width_tablet=\u00a0\u00bb100%\u00a0\u00bb width_phone=\u00a0\u00bb\u00a0\u00bb width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb custom_padding=\u00a0\u00bb|||70px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|||0px|false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<strong>Par e-mail<\/strong><\/p>\n<p><a href=\"mailto:Complaint.management@precura.be\"><span style=\"font-weight: 400;\">Complaint.management@precura.be<\/span><\/a>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.16&Prime; background_color=\u00a0\u00bb#FAFAFA\u00a0\u00bb da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; header_2_font=\u00a0\u00bb|700|||||||\u00a0\u00bb header_2_font_size=\u00a0\u00bb20px\u00a0\u00bb width=\u00a0\u00bb60%\u00a0\u00bb width_tablet=\u00a0\u00bb100%\u00a0\u00bb width_phone=\u00a0\u00bb\u00a0\u00bb width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb custom_padding=\u00a0\u00bb|||70px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|||0px|false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2>Ombudsman<\/h2>\n<p>Si la solution propos\u00e9e ne vous convient toujours pas, vous pouvez alors soumettre le litige \u00e0 l\u2019Ombudsman des Assurances, m\u00e9diateur ind\u00e9pendant.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; header_2_font=\u00a0\u00bb|700|||||||\u00a0\u00bb header_2_font_size=\u00a0\u00bb20px\u00a0\u00bb width=\u00a0\u00bb60%\u00a0\u00bb width_tablet=\u00a0\u00bb100%\u00a0\u00bb width_phone=\u00a0\u00bb\u00a0\u00bb width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb custom_padding=\u00a0\u00bb|||70px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|||0px|false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><strong>Par courrier<\/strong><\/p>\n<p>Ombudsman<br \/>Square de Mee\u00fbs 35, 1000 Bruxelles<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; header_2_font=\u00a0\u00bb|700|||||||\u00a0\u00bb header_2_font_size=\u00a0\u00bb20px\u00a0\u00bb width=\u00a0\u00bb60%\u00a0\u00bb width_tablet=\u00a0\u00bb100%\u00a0\u00bb width_phone=\u00a0\u00bb\u00a0\u00bb width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb custom_padding=\u00a0\u00bb|||70px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|||0px|false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<strong>Par t\u00e9l\u00e9phone (de 9h \u00e0 17h)<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">+32 2 547 58 71<\/span>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.17.5&Prime; header_2_font=\u00a0\u00bb|700|||||||\u00a0\u00bb header_2_font_size=\u00a0\u00bb20px\u00a0\u00bb width=\u00a0\u00bb60%\u00a0\u00bb width_tablet=\u00a0\u00bb100%\u00a0\u00bb width_phone=\u00a0\u00bb\u00a0\u00bb width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb custom_padding=\u00a0\u00bb|||70px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|||0px|false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><strong>Par e-mail<\/strong><\/p>\n<p><a href=\"mailto:info@ombudsman-insurance.be\">info@ombudsman-insurance.be<\/a><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.17.5&Prime; header_2_font=\u00a0\u00bb|700|||||||\u00a0\u00bb header_2_font_size=\u00a0\u00bb20px\u00a0\u00bb width=\u00a0\u00bb60%\u00a0\u00bb width_tablet=\u00a0\u00bb100%\u00a0\u00bb width_phone=\u00a0\u00bb\u00a0\u00bb width_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb custom_padding=\u00a0\u00bb|||70px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|||0px|false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><strong>Site web<\/strong><\/p>\n<p><a href=\"https:\/\/www.ombudsman-insurance.be\/nl\/\" target=\"_blank\" rel=\"noopener\">www.ombudsman-insurance.be<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbPopup &#8211; #contact\u00a0\u00bb module_id=\u00a0\u00bbcontact\u00a0\u00bb module_class=\u00a0\u00bbpopup\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb da_is_popup=\u00a0\u00bbon\u00a0\u00bb da_popup_slug=\u00a0\u00bbcontact\u00a0\u00bb da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb 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